IMPORTANT INFORMATION

1. Once you receive your documents, please take a moment to review them thoroughly. We have included everything you’ll need for your trip! If you have any questions or need clarification, feel free to call us or reply to this email – we’re happy to assist you.
2. Check-In Information: For domestic flights, please check in a minimum of 90 minutes before departure, and for international flights, please check in at least 2 hours prior. Be sure to have a government-issued photo I.D. ready for presentation at the ticket counter.
3. Reconfirmation Advisory: Please confirm the details and timing of your flights at least 24 hours before domestic departures and 72 hours before international departures. Non-utilization of any reservations may lead to the automatic cancellation of all subsequent and return bookings.
4. Excursion and Promotional Fares Advisory: Many discounted fares come with specific restrictions. Changes to carriers, flights, times, or routes may prompt the carrier to request the full fare. Please seek assistance from the agency or airline before making any modifications
5. If your plans change en route, please contact the travel agency or utilize the after-hours service for assistance. Additional charges may apply. It’s not mandatory to purchase a new ticket if a refund is due. Ensure to cancel your reservation before the flight time; otherwise, the ticket will hold no value..
6. The specified times, flights, and fares are based on existing tariffs, which are subject to change without prior notice..
7. TICKETS – Most tickets have value. Any unused flight coupons must be returned to determine the refund value. In the case of lost, stolen, or destroyed tickets, payment is required until a refund is received from the issuing carrier, subject to an airline-imposed service charge
8. Each hotel has its own cancellation policy outlining the timeframe for notification to avoid penalties. We recommend referring to our cancellation policy [link] for specific details. Generally, cancellations require notification at least 24-72 hours before your check-in date, but this can vary by property.
9. Tour Price Information:We strive to offer competitive prices for our tours. However, please be aware that in some rare cases, prices may need to be adjusted due to factors beyond our control, such as significant currency fluctuations, unexpected tariff changes, or substantial increases in operational costs. We will always do our best to monitor these factors and keep our prices as stable as possible. In the unlikely event that a price adjustment is necessary, we will communicate this to you transparently before confirmation of your booking.

   Group Tour Minimums:

   Some of our group tours require a minimum number of participants to operate. If the number of participants falls below this minimum, we will                          explore all possible options before applying a surcharge. This may include offering incentives for early bookings or finding alternative tour options for smaller groups. Our goal is to ensure a fantastic travel experience for all participants while maintaining the viability of our tours. We will communicate any potential impact on your booking well in advance.

   By acknowledging potential changes, outlining efforts to minimize their impact, and emphasizing communication, this revised clause creates a more transparent and customer-friendly approach.

10. IMPORTANT NOTICE: If you are at an airline ticket or passenger check-in counter with your confirmed ticket and discover that the airline has no reservations for you, do not leave the counter. Please check your ticket. If the status box indicates “OK” for the specific flight, the airline is obligated to accommodate you on that flight. If not possible, they must either arrange an alternative flight or provide denied boarding compensation. If needed, request to speak to a supervisor.
11. We understand that plans can change, and we are committed to working with you in case of cancellations or refunds. However, a processing fee may apply in some situations to cover administrative costs. These fees typically apply to:
• Cancellations made within [timeframe] of your departure date.
• Refunds requested for unused services

12. .DISCLAIMER OF LIABILITY – Travellingram (Powered by A2zTravelers) acts solely as an agent for suppliers, facilitating the sale of travel-related services, or accepting reservations or bookings for services not directly provided by us, such as air and ground transportation, hotel accommodations, meals, tours, cruises, etc.

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    This agency, therefore, shall not be responsible for any breach of contract, intentional or careless actions, or omissions on the part of such suppliers that result in any loss, damage, delay, or injury to you, your travel companions, or group members

    To ensure clarity, please be aware that we act as an agent for various travel service providers (flights, hotels, tours, etc.). While we strive to select reputable companies, we cannot guarantee specific rates, bookings, connections, scheduling, or handling of personal effects by these suppliers unless explicitly stated as “guaranteed” in writing on your travel documents (tickets, invoice, or itinerary).

    Travellingramcannot be held liable for unforeseen circumstances beyond our control, such as:

    • War, terrorism, or civil unrest
    • Natural disasters or severe weather conditions
    • Mechanical breakdowns or transportation delays
    • Changes in local laws or regulations
    • Strikes or labor disputes
    • Illness or disease

    In such situations, we will do our best to assist you by providing information and resources whenever possible.

    Travelers are responsible for ensuring they have the necessary travel documents (passport, visa, vaccinations) and familiarizing themselves with safety and security conditions at their destinations. We recommend referring to official government websites for the latest travel information. While we cannot verify all requirements ourselves, we can provide some general guidance.

    Travel by its nature involves some inherent risks. We strongly recommend purchasing travel insurance to protect yourself from unexpected situations like trip cancellations, medical emergencies, or lost luggage. Travel insurance can provide valuable financial assistance and peace of mind during your travels.

    Please note that keeping your tickets, reservations, or bookings after issuance signifies your acceptance of these terms and conditions. We kindly ask that you share the relevant information with your travel companions or group members.